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Puente made the decision to hire Complif primarily because of onboarding, where they not only found digital onboarding that improved the customer experience, and the process itself, but also file management and customer monitoring.

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“The onboarding of human people really simplified the process, we see the benefits in the short term.”

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They emphasize the way of working and implementing it with an agile methodology, and the system being a very friendly tool.

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“I don't know of any other tool like this one. I know a lot of tools but none of them solve them comprehensively. We are happy with the choice we made.”