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1. Before Complif: the daily struggle with the manual work

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Imagine an average day at a financial institution that doesn't yet have a comprehensive solution like Complif. This is the scenario:

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• Manual management: From receiving documentation to loading it into different systems, each step involves extra effort and a constant risk of errors.
• Lack of centralization: Information is scattered in spreadsheets, emails and non-integrated systems, making it difficult to track and monitor.
• Shortage of metrics: Obtaining accurate data to measure performance or identify bottlenecks is nearly impossible.
• Long times: Interactions between areas, such as the back office and sales teams, are often inefficient and tedious.
• Difficulties in the customer experience: The onboarding and management process is slow, which negatively impacts customer satisfaction.

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As one of our customers mentioned in the video: “Before, everything was manual; from requesting documentation to following up. We had a hard time controlling our tasks and measuring our performance.”

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2. After Complif: Efficiency, Agility and Control

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Implementing Complif is not just a change of tool, but a total transformation in how compliance processes are managed. This is what our client entities experience:

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Centralization and automation

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With Complif, all your data and documents are in one place. From initial receipt of information to automatic or manual approval, the flow is simple and organized.

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“Having all the information centralized allows us to work much more fluidly and avoid duplication of tasks. In addition, integrations with lists and agencies have allowed us to automate key processes.”

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Optimization of time and resources

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Automating repetitive tasks and automatically approving onboarding save time and reduce the margin of error.

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“Thanks to Complif, we have reduced the back-and-forth with commercial teams. It's now much faster and more efficient, which also improves the customer experience.”

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Custom monitoring rules

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The flexibility of the platform allows you to configure specific rules for each business, improving the detection of relevant alerts and the ability to scale in the complexity of the analysis.

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“Now we can strengthen our monitoring rules and focus on what really matters. Having more accurate alerts allows us to optimize our monitoring.”

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Improved customer experience

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Sending a simple link to open an account or using WhatsApp to communicate requirements has simplified the lives of both customers and internal teams.

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“Before, customers didn't respond to emails. With the WhatsApp bot, the response is almost immediate, and we have everything recorded in Complif for future audits.”

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Real-time metrics and monitoring

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With Complif, financial institutions now have access to clear metrics and monitoring tools that previously seemed unattainable.

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“What used to be a headache is now a clear and measurable process. We can monitor and adjust our strategy in real time.”

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3. Results that speak for themselves

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The impact of Complif is evident:

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• Time savings: Processes that used to take days can now be completed in hours or minutes.
• Increased operational efficiency: Centralization and automation allow teams to focus on higher-value tasks.
• Customer Satisfaction: The simplicity and speed of the process improve the user experience.
• Reinforced regulatory compliance: Automatic integrations with lists and agencies ensure that regulatory requirements are met.

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Conclusion: A New Paradigm in Compliance

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Moving from manual and fragmented processes to a comprehensive platform such as Complif not only optimizes operations, but also transforms the way financial institutions view compliance. With more control, better results and a customer-focused experience, “later” with Complif is a worthwhile change.

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If you identify with the challenges of the “before”, now is the time to take the leap to the “after” and discover everything that Complif can do for your Bank.