Complif

When Implementation and Support Make the Difference

Implementing regulatory compliance solutions can be a headache. Complif simplifies it with business knowledge, agility and real support at every stage of the process.
5 minutes
23/4/2025

Implement with knowledge, not from scratch

Complif doesn't start from a blank sheet. With an in-depth knowledge of the regulatory framework and operating models by country and type of entity, he is able to anticipate needs. This allows the implementation process to be shorter, clearer and more focused right from the start.

  • You know exactly what documentation to request depending on the type of entity and country
  • Indicate in what format the data should be presented to facilitate their integration
  • This allows for rapid progress in key tasks such as customer onboarding, definition of risk matrices, transactional profile calculations and alert configuration

This level of initial clarity avoids unnecessary twists and turns, shortening deadlines without sacrificing quality or compliance.

Support that builds relationships, not tickets

The real differential appears after the “go-live”. When many platforms go offline, Complif is just getting started. Each customer has a Customer Success Manager who not only answers orders, but also detects deviations, proposes improvements and facilitates continuous growth.

  • Monitoring with dashboards and custom metrics
  • Early warnings about inefficient use or deviations in operation
  • Care in less than 3 minutes with effective referral to technical areas

This approach makes support an extension of the customer's compliance team.

A story that exemplifies it: CERA accounts

When a new need emerged in Argentina to enable Special Asset Regularization Accounts (CERA) flows, several clients approached Complif. The response was immediate:

  • 25/7: The request was received and a task force was created
  • 31/7: The necessary product changes were defined
  • 5/8: Functionality released in test environments
  • 7/8: Launched into production with the first customer

In just 13 days, Complif went from receiving the request to having a working solution. This is not an isolated case, but a sign of their real capacity for adaptation and response.

Conclusion: Support as a strategy, not as a service

Implementing shouldn't be a headache Complif demonstrates that, with the right approach, an implementation can be fast, orderly and effective. And more importantly, that support is not a cost center, but rather a source of ongoing value.

pREGUNTAS FRECUENTES

Complif Implementation and Support

01
How long does it take to implement Complif in a financial institution?

It depends on the type of entity and country, but thanks to prior knowledge of regulatory requirements, Complif can significantly reduce time. In many cases, customers start trading within weeks.

02
Who accompanies me after the implementation?

Each customer has a dedicated Customer Success Manager (CSM) who monitors platform usage, anticipates needs and coordinates improvements. You're not alone: support is ongoing and personalized.

03
How quickly does technical support respond?

The support team answers tickets in less than 3 minutes. If it can't resolve your query right away, it refers it directly to the appropriate area and follows up with you until the issue is resolved.

¿Cómo podemos ayudar a tu empresa desde Complif?

Desde Complif estamos para ayudar a los equipos de compliance y prevención de lavado de dinero a hacer su día a día más eficiente y disminuir las fricciones de tiempo y monitoreo. ¡Escribinos!.

También puede interesarte

Ver todos los artículos
23/4/2025
Everything is recorded: real traceability with Complif

In regulatory compliance, evidence is everything. Complif allows you to record each action automatically, eliminating dependency on emails, spreadsheets or institutional memory.

Complif
13/2/2025
How to Streamline Bank Account Opening?

For banks and financial institutions, onboarding new customers is a critical yet complex process. Compliance teams must balance regulatory requirements with customer experience while ensuring fraud prevention and risk management. Lengthy manual verifications and compliance hurdles often slow down account opening, leading to customer drop-offs and inefficiencies. Complif provides a seamless, automated solution that accelerates account origination while maintaining full regulatory compliance.

Account Opening
13/2/2025
How to simplify Periodic KYC and Compliance Reviews?

Banks and financial institutions must conduct periodic KYC (Know Your Customer) and compliance reviews to ensure ongoing due diligence and regulatory adherence. However, these reviews can be time-consuming, manual-intensive, and prone to inefficiencies. Complif transforms this process by automating periodic reviews, reducing compliance workload, and ensuring real-time risk assessment.

Periodic Review