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The Challenge of Incorrect Documentation
It is not uncommon to find incorrect documentation uploaded, either because they are illegible, not as requested, or are expired documents. This is only recognized when an analyst begins to analyze the request. According to information collected by Complif, on average, they pass more than 5 days from the time the customer makes the request until an analyst begins to review.
If any of this were to happen, the account opening time is very long, the analyst has to reject the documentation, inform the customer why and ask him to upload it again, this time, the appropriate one. It may then take a couple more days for the customer to complete the new request. And again we have to wait for an analyst to take the opening.
At Complif, we see that there are certain documents in particular that generate a lot of friction with customers. The documents that delay openings the most are the balance sheet, the act of appointment of authorities and the register of shareholders, in the latter, more than 25% are rejected.
An Innovative Solution: Pre-Verification of Documents
With our new document pre-verification tool, we can instantly validate that documents meet all necessary requirements. Fully integrated into our systems, this feature transforms the Onboarding process and requirements, improving both efficiency and the user experience.
In just under 10 seconds, among other things, we can verify:
- Make it legible
- What type of document is requested
- That the customer is the owner of the same
- That meets the seniority requirements
- And that I'm not defeated
Our customers often highlight the following benefits of using this functionality:
- Acceleration of processes: Account opening and case closing are dramatically streamlined.
- Reduction of review cycles: We eliminate countless revisions of erroneous documentation and back and forth with the customer.
- Improve the customer experience: The check is done instantly, and you can give you immediate feedback.
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