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“The Complif digital onboarding portal allows us to provide a unified point of contact for the opening process that is 100% customized to our brand and customer requirements. Before, we had to do everything by email, wasting a lot of time and generating involuntary errors.”

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Alchemy was carrying out a very manual paper onboarding process for customers, they received a recommendation from another Complif customer and got in touch. In us, they found a tool that performed these tasks digitally and was very friendly to their customers.

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“Just by uploading some data and uploading a document, the tool calculates the customer's transactional profile, adjusts the risk matrix and re-monitors the customer's risk. It's something very dynamic and easy for customers to use, a very valuable tool.”

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They highlight the team's commitment and quick responses to them. They discovered a valuable tool that allowed them to save processing times and resources. They highlight the urgency of having to avoid manual processes. By uploading some data, the platform makes it automatic in a timely manner in accordance with the required regulations.

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“One week we realized that we needed to adjust something quite important in regulatory terms in the forms, we contacted Complif and in less than two hours we had it in production tested and working”

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